When you have lost all your precious data on your phone it is hard to know who to trust to get it back. At 3EF we understand this and therefore ensure that you get the very best customer experience!
In 2016 we have received 253 water damaged mobile phones in need of data recovery. Of those 253 we have successfully recovered data on 229. Not bad hey!
Our specialist equipment and experienced technicians enable us to recover data that most other data recovery businesses can't.
We don't just recover data on water damaged phones though - working phones, broken phones, smashed phones, deleted data.....
Tel: 020 7096 1
We have just given evidence in a case in which two separate prosecution 'Experts' each independently 'proved' that no notes were found on an iDevice – Contradicting the defendant’s account of events.
Enter 3EF. We examined it and, while no intact notes were recovered, were able to prove from a fragment of recovered data that a number of notes had indeed been created, modified and subsequently deleted - Thus corroborating the defendant's account and introducing reasonable doubt.
The above is just an example - We are regularly able to introduce fresh evidence missed or overlooked by prosecution experts such as in this case, and often we are able to directly disprove prosecution cases leaving no room for the doubt of the defendant’s innocence.
The moral(s) of the story:
1. Don’t trust the prosecution report. Now, I’m not saying they are corrupt, incompetent or anything like that, but they are under a great deal of pressure (bless them) and in many cases simply haven’t the time to devote to perform an in-depth analysis. Huge backlogs, time-constraints and poor training mean that many prosecution analysts simply press the ‘Find Evidence’ button. This in turn leads to a poor understanding of the ‘evidence behind the evidence’.
2. Don't trust the prosecution report. Now I’m not saying they would deliberately cherry-pick SMS messages, pictures or other data from your client’s phone or anything, but it’s not feasible to include them all in a report when there were a few thousand found on the phone, right? Of course they are going to choose the ones that support their case, while potentially leaving out ones that might not, or that might add context that could show them in a different light.
3. Don’t trust the lack of a prosecution report. Now I’m not saying they haven’t the resources, skills or training of a company like 3EF Ltd… (Actually, that’s exactly what I’m saying…) If the prosecution are unable to extract any data from your client’s phone (e.g. it’s non-working, damaged, water damaged, not supported by their forensic software etc) send it to us. We are not constrained by meagre police budgets, if we need a forensic tool, we get it. If we need training, we get it. If we need to run exhaustive tests to understand the ins and outs of a new app, we do it. Simply put - we’re able to get more data from more phones, more of the time.
4. Get your own report. Contact us for free, impartial and confidential advice on 0161 241 9458.
Saving your data from a mobile device that has been damaged by water or liquid
Statistics show the second leading cause of mobile device failure is water damage (the first being damaged screens). 33% of broken smartphones are accidentally damaged by water, rain, sea, drinks, toilets and showers all being common causes of this type of damage.
The best chance you have of recovering your data, and not causing further damage, is by sending it to experts. Time is of the essence.
At 3EF we use specialist skills and equipment to enable us to recover data from water damaged
phones. You will never see us with a bag of rice (unless it's dinner time). We prefer science to
myth and use methods including:
What to do if you damage your phone with water……
The most commonly given advice on the internet is 'put your phone in a bag of uncooked rice'. This is a bad idea for two reasons:
1.Rice is a very poor desiccant and will do little to draw the moisture from your phone. Also, water very quickly finds its way into the deepest recesses of the internal circuitry of the handset, making it almost impossible to properly dry a phone out using rice or any other desiccant.
2.Time is of the essence when dealing with water damaged phones - Once liquid has entered a phone, it immediately starts to corrode contacts and components within it; the longer a phone is left with water inside it, the worse the corrosion becomes and the chances of recovery diminish. Leaving a phone in a container or bag with rice for a few days to dry out will only allow corrosion to take hold, reducing the chances of a successful recovery. Rice will not save your precious data - We can. Time is critical; the sooner we receive the phone after it has suffered liquid damage, the higher the chances of recovery.
If your phone has been exposed to water, remove the battery as soon as possible. Water causes short circuits between components and will damage them if left powered on. Additionally, Lithium-ion batteries, the type found most commonly in mobile phones, react badly to water and can cause additional damage if left inside. If it is not possible to remove the battery, power down the phone (if it has not already shut down) as soon as possible and do not attempt to power it back on again. Often, the lithium ion battery found in the device will be irreversibly damaged due to an extreme discharge caused by a short circuit and will need replacing or bypassing altogether during the recovery process. Other parts that commonly short circuit are charge ports, flex cables and mechanical buttons. We can replace any parts that are irreparably damaged.
There are many places within a mobile phone that water can hide. Without a full disassembly, including case, screen, motherboard and heat-shields, it is impossible to purge all droplets of water from a phone and clean the resulting mineral deposits, contaminants and corrosion thoroughly. We fully disassemble the phone, then professionally clean each component, replacing and re-soldering if necessary.
If you manage to completely dry the phone out yourself, it will likely still not work. This is because the small particles that were in the water remain behind. These small deposits of residue left behind on the phone cause short circuits and cause corrosion. This residue and corrosion can block important connections and create new current paths. What’s worse, the corrosion can grow and affect other functions of the phone as time goes on. To combat this, we use a proprietary cleaning process to stop corrosion build-up and remove residue. This is why it is important to get your phone to us as soon as possible after it has been water damaged.
'As an Anniversary present for my Wife, I decided to finally edit our Wedding and Honeymoon footage after 10 years. All was going well until I accidentally wiped some of my Honeymoon footage. The staff at 3EF Ltd were absolutely brilliant and restored the said footage for me. Very, very happy : Thank you :)'
The top result from a Google search of the above phrase is an unequivocal post by Facebook themselves which starts ‘If you deleted them, then they are gone and you cannot get them back’
Well, if Facebook say it, it must be true, right? Ummm… No.
A large number of search results follow, with titles such as:
‘How to find deleted messages on Facebook’
‘How to recover deleted Facebook messages’
‘How to REALLY recover your deleted Facebook messages’
'Is there anyway of getting back deleted Facebook messages?'
'How to bring back deleted Facebook messages'
And so on…. Closer inspection of these websites reveals that they are not providing methods to recover deleted Facebook messages, onlyarchived messages. Generally speaking, most people would delete, not archive their messages. It’s not looking good at this point…
Unless you’ve been living under a rock, you’ll know how much Facebook is a part of our everyday lives and if you’re in the legal profession you’ll already know how often Facebook messages, especially deleted Facebook messages, can be crucial to a case.
Enter 3EF Ltd. We are mobile device forensic specialists, able to recover deleted data, including deleted Facebook messages, from tens of thousands of different models of mobile phones and tablets.
‘But if they are gone from Facebook, how is that possible?’
When the user of a mobile phone or tablet uses Facebook on that device, messages sent and received are stored on the device. We are able to perform a physical (bit-for-bit) download of the handset memory, from which we can carve all manner of deleted data including those elusive deleted Facebook messages.
If you need deleted Facebook data, including messages, Facebook pages visited, images uploaded, shared content and much more, call us on 0161 241 9458 or email us at firstname.lastname@example.org for a free, no obligation consultation.
When you do a google search for 'dropping your phone in water' or similar…..
I dropped my phone in the toilet
I dropped my phone in the sea
I dropped my phone in the bath
I dropped my phone and now the screen won’t work
I dropped my phone in the toilet what do I do
I dropped my phone and it won’t turn on
I dropped my phone in water
I dropped my phone in water and the screen is black
I dropped my phone in water and now it won’t charge
…..the response is mainly tips on how to fix it at home or advice to get a new phone!
Well 9 times out of 10 the DIY solutions don’t work and as for getting a new phone that’s all well and good but what about all your precious data on the broken phone that’s not backed up?!?
Enter www.3ef.co.uk – we are experts in mobile phone data recovery and water damaged phones are no exception.
If you do want your data recovering then the most important thing you should know is that the sooner you send us your phone the higher the chance of data recovery is!
There are so many positives to allowing your employees to have company mobile phones and businesses have never been so productive…… but also so vulnerable.
PhoneDataRecovery.co.uk are mobile device specialists in data recovery and digital forensics – there are many ways that we can help protect your business, it's data and help you manage inappropriate use of company mobile devices….
We maintain one of the best equipped mobile phone forensics departments in the country and have recovered data from literally thousands of mobile devices including mobile phones, tablets, memory cards, SIM cards and Sat-Navs. Our clients include major police forces, forensic science businesses and defence solicitors nationwide.
We also provide mobile phone data recovery to the general public, using the same specialist equipment, software and expertise as in our Mobile Phone Forensic department.
This simply means that in most cases we are able to recover more datafrom more phones than any other data recovery company.
* Our rates are fixed so there are no nasty surprises
* We offer fast turnaround times - Usually within 24 - 48 hours
* All work is undertaken with absolute confidentiality
We give free, no obligation advice and quotations
We can bypass PIN codes.....
We have a million numbers to remember in our lives, and it's easy to forget your PIN number for your phone...
**Maybe your child has changed it and doesn't know the number
**Perhaps a loved one has passed away and you want to access their phone to recover the memories within
We can either recover the PIN code or bypass it entirely in many phones including the iPhone and high-end Android smartphones.