Saving your data from a mobile device that has been damaged by water or liquid
Statistics show the second leading cause of mobile device failure is water damage (the first being damaged screens). 33% of broken smartphones are accidentally damaged by water, rain, sea, drinks, toilets and showers all being common causes of this type of damage.
The best chance you have of recovering your data, and not causing further damage, is by sending it to experts. Time is of the essence.
At 3EF we use specialist skills and equipment to enable us to recover data from water damaged
phones. You will never see us with a bag of rice (unless it's dinner time). We prefer science to
myth and use methods including:
What to do if you damage your phone with water……
The most commonly given advice on the internet is 'put your phone in a bag of uncooked rice'. This is a bad idea for two reasons:
1.Rice is a very poor desiccant and will do little to draw the moisture from your phone. Also, water very quickly finds its way into the deepest recesses of the internal circuitry of the handset, making it almost impossible to properly dry a phone out using rice or any other desiccant.
2.Time is of the essence when dealing with water damaged phones - Once liquid has entered a phone, it immediately starts to corrode contacts and components within it; the longer a phone is left with water inside it, the worse the corrosion becomes and the chances of recovery diminish. Leaving a phone in a container or bag with rice for a few days to dry out will only allow corrosion to take hold, reducing the chances of a successful recovery. Rice will not save your precious data - We can. Time is critical; the sooner we receive the phone after it has suffered liquid damage, the higher the chances of recovery.
If your phone has been exposed to water, remove the battery as soon as possible. Water causes short circuits between components and will damage them if left powered on. Additionally, Lithium-ion batteries, the type found most commonly in mobile phones, react badly to water and can cause additional damage if left inside. If it is not possible to remove the battery, power down the phone (if it has not already shut down) as soon as possible and do not attempt to power it back on again. Often, the lithium ion battery found in the device will be irreversibly damaged due to an extreme discharge caused by a short circuit and will need replacing or bypassing altogether during the recovery process. Other parts that commonly short circuit are charge ports, flex cables and mechanical buttons. We can replace any parts that are irreparably damaged.
There are many places within a mobile phone that water can hide. Without a full disassembly, including case, screen, motherboard and heat-shields, it is impossible to purge all droplets of water from a phone and clean the resulting mineral deposits, contaminants and corrosion thoroughly. We fully disassemble the phone, then professionally clean each component, replacing and re-soldering if necessary.
If you manage to completely dry the phone out yourself, it will likely still not work. This is because the small particles that were in the water remain behind. These small deposits of residue left behind on the phone cause short circuits and cause corrosion. This residue and corrosion can block important connections and create new current paths. What’s worse, the corrosion can grow and affect other functions of the phone as time goes on. To combat this, we use a proprietary cleaning process to stop corrosion build-up and remove residue. This is why it is important to get your phone to us as soon as possible after it has been water damaged.
'As an Anniversary present for my Wife, I decided to finally edit our Wedding and Honeymoon footage after 10 years. All was going well until I accidentally wiped some of my Honeymoon footage. The staff at 3EF Ltd were absolutely brilliant and restored the said footage for me. Very, very happy : Thank you :)'
The top result from a Google search of the above phrase is an unequivocal post by Facebook themselves which starts ‘If you deleted them, then they are gone and you cannot get them back’
Well, if Facebook say it, it must be true, right? Ummm… No.
A large number of search results follow, with titles such as:
‘How to find deleted messages on Facebook’
‘How to recover deleted Facebook messages’
‘How to REALLY recover your deleted Facebook messages’
'Is there anyway of getting back deleted Facebook messages?'
'How to bring back deleted Facebook messages'
And so on…. Closer inspection of these websites reveals that they are not providing methods to recover deleted Facebook messages, onlyarchived messages. Generally speaking, most people would delete, not archive their messages. It’s not looking good at this point…
Unless you’ve been living under a rock, you’ll know how much Facebook is a part of our everyday lives and if you’re in the legal profession you’ll already know how often Facebook messages, especially deleted Facebook messages, can be crucial to a case.
Enter 3EF Ltd. We are mobile device forensic specialists, able to recover deleted data, including deleted Facebook messages, from tens of thousands of different models of mobile phones and tablets.
‘But if they are gone from Facebook, how is that possible?’
When the user of a mobile phone or tablet uses Facebook on that device, messages sent and received are stored on the device. We are able to perform a physical (bit-for-bit) download of the handset memory, from which we can carve all manner of deleted data including those elusive deleted Facebook messages.
If you need deleted Facebook data, including messages, Facebook pages visited, images uploaded, shared content and much more, call us on 0161 241 9458 or email us at firstname.lastname@example.org for a free, no obligation consultation.
When you do a google search for 'dropping your phone in water' or similar…..
I dropped my phone in the toilet
I dropped my phone in the sea
I dropped my phone in the bath
I dropped my phone and now the screen won’t work
I dropped my phone in the toilet what do I do
I dropped my phone and it won’t turn on
I dropped my phone in water
I dropped my phone in water and the screen is black
I dropped my phone in water and now it won’t charge
…..the response is mainly tips on how to fix it at home or advice to get a new phone!
Well 9 times out of 10 the DIY solutions don’t work and as for getting a new phone that’s all well and good but what about all your precious data on the broken phone that’s not backed up?!?
Enter www.3ef.co.uk – we are experts in mobile phone data recovery and water damaged phones are no exception.
If you do want your data recovering then the most important thing you should know is that the sooner you send us your phone the higher the chance of data recovery is!
There are so many positives to allowing your employees to have company mobile phones and businesses have never been so productive…… but also so vulnerable.
PhoneDataRecovery.co.uk are mobile device specialists in data recovery and digital forensics – there are many ways that we can help protect your business, it's data and help you manage inappropriate use of company mobile devices….